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Customer Service and Support

You have a business to run, and our business is providing you with the right tools to build your business and run it more efficiently.

The MarketSharp 4-Point Pledge is Our Commitment to You

We make evaluating, implementing, and using new software easy. That’s our promise.

PARTNER
1

Perfect Match!
Take advantage of FREE online discovery session (demo) to assess your needs, analyze your business practices, and get advice about the best solution for your business and budget.

PLAN
2

Accelerate Implementation.
Existing data review & conversion, preliminary account setup, and “SharpStart” training follow-up.

PROACTIVE
3

Total Success Help, Training & Coaching.
You’ll get the attention needed to get started and advance with MarketSharp. You’ll have access to a dedicated client success team that will respond immediately. Simply call the 1-800 friendly, support line, join us online by Live Chat, send us a note by Email or easily search the Help Portal. You’ll be invited to ongoing training events to fine tune your CRM skills. And, you’ll maximize success by automatically receiving feature updates as the program evolves.

PROTECTION
4

No Contracts, Cancel at Any Time, PERIOD.
Since, we’re always working for your business; there are no contracts or cancellation fees. In addition, you own your data and may download it at any time. However, we pride ourselves on getting things right – If you’re not happy with your MarketSharp purchase, we’ll work with you, one-on-one, to evaluate optimal usage techniques or you can simply request to have your subscription stopped. It’s your choice!

Customer service and support you’ll receive:

  • Unlimited phone support
  • A MarketSharp expert dedicated to your business
  • Free admittance to MarketSharp Online University (MSOU)
  • Access to numerous marketing, sales, and business resources
  • Invites to industry specific webinars

We want you to use every feature that MarketSharp can offer your business. From marketing templates to lead compilation to record keeping and compliance adherence, our technical support specialists will guide you through every aspect of your MarketSharp system. Building a relationship with your support representative means that as we get to know you, we know how much further MarketSharp can take your business.

Toll Free: (800) 335-4254, ext. 2
Email: support@marketsharp.com